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S5 Tracker Installation: What Happens on Fitting Day, in 8 Easy Steps

If you have bought, or are thinking about buying, an insurance approved tracker, it helps to know what S5 tracker installation involves. The good news is that it is simple: an approved engineer comes to you, fits the tracker out of sight, sets up your driver tags and leaves you with everything working and your insurance certificate on its way. This guide walks through S5 tracker installation step by step, so you know exactly what to expect.

S5 tracker installation for a VW camper van parked on a country road in Devon

Why S5 tracker installation must be done by an approved engineer

An S5 tracker is approved by Thatcham Research, the independent test centre that UK insurers rely on. Part of that approval covers how the tracker is fitted. Approved installers know where to place the tracker so it is hard to find, how to connect it safely to the vehicle’s systems and how to test it with the monitoring centre. That is why your insurer will only accept an S5 tracker installation carried out by an approved engineer, and why you receive an installation certificate afterwards.

The Vehicle Security Installation Board explains how vehicle security installers are assessed in the UK.

S5 tracker installation in 8 easy steps

  1. You order. Choose the S5 tracker for your vehicle and your subscription plan, and tell us the vehicle’s registration, make and model, and where it will be on the day.
  2. We call you to book. A member of our customer team calls to arrange a date and time that suits you, at your home, workplace or wherever the vehicle is kept.
  3. The engineer arrives. They check the vehicle and the keys and confirm the details on your order.
  4. The tracker is fitted out of sight. The engineer chooses a discreet location, usually behind trim or panels, and connects the tracker to the vehicle’s power.
  5. Your tags are paired. The engineer pairs your driver ID tags with the tracker, so it recognises you when you drive.
  6. Everything is tested. The engineer tests the tracker with our monitoring centre to make sure alerts reach the team.
  7. You are shown the app. Before leaving, the engineer checks the vehicle appears in your account and shows you how the app works.
  8. Your certificate is issued. Once the S5 tracker installation is confirmed, your installation certificate is issued for your insurer.

How long does S5 tracker installation take?

Most installations are completed in a single visit. The time depends on the vehicle: some are quick, while vehicles with complex trim or electrics take longer. Plan to have the vehicle available for a couple of hours, and to be there at the start and end of the visit.

Where is the S5 tracker fitted?

We never publish where trackers are fitted, and engineers vary the location to make trackers harder to find. Expect it to be hidden deep behind trim, with nothing visible from inside or outside the vehicle. If the tracker ever needs servicing or moving, our engineers know where to find it.

What you need on the day

  • The vehicle, somewhere the engineer can work safely, ideally off the road.
  • All of the vehicle’s keys.
  • Your phone, so the engineer can help you log in to the app.
  • Someone over 18 to hand over the vehicle and receive the tags.
  • Access permission, if the vehicle is at a storage site or a workplace.

The S5 tracker for every vehicle

We carry out S5 tracker installation on almost every kind of vehicle:

Caravan park in West Bay, Dorset, where S5 tracker installation can be arranged on site

What does S5 tracker installation cost?

With I Track Direct, S5 tracker installation is free anywhere in mainland UK. You pay for the tracker, £299.99, and the subscription, which covers mobile data and 24/7 monitoring: £9.99 a month on a rolling plan, or from about £8.99 a month when you pay for three years. Lifetime cover is also available. There is no extra charge for the engineer’s visit.

After installation: getting started

Once your S5 tracker is fitted, take a few minutes to set it up the way you want. Check your contact numbers in your account, so our monitoring team can reach you quickly. Add logins for family members or colleagues. Keep a driver tag on your key ring and the spare somewhere safe at home. Send your installation certificate to your insurer or broker straight away and keep a copy.

If you later have work done on the vehicle, especially anything involving the battery or electrics, let us know first so a planned disconnection is not mistaken for theft.

Before you order: check your insurer’s requirements

Before booking your S5 tracker installation, check exactly what your insurer asks for. Some policies name a specific category, such as S5 or S7, and some require the tracker to be fitted before cover starts or within a set number of days. If your insurer has given you a deadline, tell us when you order so we can plan the booking around it. If your policy is unclear, ask your insurer or broker for the requirement in writing; we can then confirm the right tracker.

What the engineer checks before starting

Before beginning the S5 tracker installation, the engineer checks the vehicle’s registration and chassis number against your order, makes sure the battery and electrics are healthy, and notes any warning lights already showing on the dashboard. If something needs attention, they will tell you before starting work. That protects you and the vehicle, and makes sure the tracker will work reliably once fitted.

S5 and S5 Plus installation: what is different?

An S5 Plus adds engine immobilisation to the S5. During installation, the engineer connects the immobiliser so the engine will only start when one of your tags is present, then tests it with you. The visit takes a little longer, and the engineer will show you exactly how starting the vehicle works with your tag. Everything else, from the booking call to the certificate, is the same.

Fleet installations

For businesses with several vehicles, we can carry out S5 tracker installation on multiple vehicles in one visit, at your yard or depot, planned around your working day so vehicles stay on the road. Each driver receives their own tag, and every vehicle appears on one map in your account. Call us to plan a fleet installation.

Testing your tracker after installation

After the engineer leaves, open the app and check the vehicle shows in the right place. Take a short drive with your tag and watch the journey appear. If anything does not look right, call us straight away; it is much better to check on day one than to wonder later.

Installing at a storage site or workplace

Many vehicles, especially motorhomes, caravans and fleet vans, are kept away from home. S5 tracker installation can usually be carried out wherever the vehicle is, as long as the site allows our engineer access and there is somewhere safe to work. Tell us the address and any access arrangements when we call to book, and let the site manager know to expect us.

Common questions on the day

Engineers are often asked whether the tracker will drain the battery (it uses very little power), whether it affects the vehicle’s warranty (approved installation is designed to work with the vehicle’s systems) and whether anyone else will know where it is hidden (no). If you have any other questions, ask the engineer; they will be happy to explain.

Moving your S5 tracker to a new vehicle

If you change vehicles, your S5 tracker can usually be moved. Call us and we will arrange a visit to remove it from the old vehicle and carry out a new S5 tracker installation on the new one, then update your certificate. That is often cheaper than starting again with a new tracker.

Support from real people in the UK

I Track Direct has been in vehicle tracking for 21 years. If you have a question before or after S5 tracker installation, our UK team is on 01622 234510, Monday to Friday, 9am to 5pm. For a stolen vehicle, our line is open 24/7: call the same number and select option 1. See all of our insurance approved trackers.

About I Track Direct

I Track Direct has been protecting vehicles for 21 years. From our base in Maidstone, Kent, we supply and fit insurance approved trackers, live GPS trackers, immobilisers, dash cameras and tool trackers for drivers, riders and businesses right across the UK.

Every approved tracker we sell is fitted by an approved engineer at your home or workplace, free of charge in mainland UK, and monitored by our UK team around the clock. Our live GPS trackers come with a free app and web login, unlimited logins for family and colleagues, and plans with no contract.

When you call us, you speak to real people who know vehicle security, not a script. We will help you choose the right product for your vehicle and your insurer, book your fitting at a time that suits you, and look after you for as long as you have a tracker with us.

Call 01622 234510, Monday to Friday, 9am to 5pm, or email enquiries@itrackdirect.com. For a stolen vehicle, call the same number at any time and select option 1.

Frequently asked questions

Is S5 tracker installation free?

Yes. With I Track Direct, S5 tracker installation by an approved engineer is free anywhere in mainland UK.

How soon can my S5 tracker be fitted?

Our team calls you after you order to book the first convenient date. If your insurer has given you a deadline, tell us when we call and we will do our best to meet it.

Do I need to be there for S5 tracker installation?

Someone over 18 needs to hand over the vehicle and keys at the start, and to receive the tags and see the app at the end.

Can I fit an S5 tracker myself?

No. For insurance purposes, an S5 tracker must be fitted by an approved engineer, which is why we include fitting free.

When will I get my insurance certificate?

Your installation certificate is issued once the installation has been completed and tested.

Can S5 tracker installation be done at my storage site?

Usually, yes, if the site allows our engineer access and there is a safe place to work. Tell us when we call to book.

What if I need to rearrange my S5 tracker installation?

Just call us on 01622 234510. We understand plans change and will find another date that works for you.

Can the engineer fit the tracker at the roadside?

The engineer needs a safe place to work, ideally off the road on a drive, in a car park or in a yard. If the vehicle can only be reached on the street, tell us when we call and we will talk through the options.

How many driver tags come with S5 tracker installation?

Two tags are paired during installation. If more people drive the vehicle, extra tags can be ordered and paired so everyone has their own.

What happens if the vehicle has a fault on the day?

If the engineer finds an existing fault, such as a weak battery or a warning light, they will explain it before starting. Sometimes it is best to fix the fault first and rebook the installation, so the tracker works reliably.

Will S5 tracker installation affect my warranty?

Approved installation is designed to work with your vehicle’s systems without interfering with them.

Need any help?

Give us a call on: 01622 234510 or email enquiries@itrackdirect.com

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